Kzing Case Study · Vietnam

Growing OK9
through a
high-demand
sports period

How Kzing's sportsbook-focused platform, engagement tools and promotional infrastructure helped OK9 support player activity and scale its operations in Vietnam.

Client Profile

OK9

Market Vietnam
Launch Q4 2023
Affiliate Network 2,000+ affiliates
Key Challenges
Sportsbook

Deliver a strong, reliable sportsbook experience for a sports-driven market.

Player Experience

Keep the betting journey seamless, engaging and easy to navigate across products.

Growth

Support player acquisition, engagement and retention as OK9 scales.

+80–100%
Revenue during FIFA
~45K
Monthly active users
+22%
Retention rate
+21%
Average deposit / player

An established operator
ready to scale

OK9 entered the Vietnamese market with an existing marketing infrastructure, player database and large affiliate network. The opportunity was to combine that acquisition capability with a platform built to support player activity at scale.

OK9's Marketing Setup

✓ Agents
✓ Affiliate traffic
✓ Existing player database
✓ Dedicated marketing team
✓ 2,000+ on-ground affiliates

Products at Launch

01 Sports · 40–50%
02 Live Casino · 40–50%
03 Slots · 5–10%
04 Other products
The Platform

OK9 site designed for the Vietnam market.

A multi-product platform designed to support sports, live casino and casino offering for the Vietnamese market.

ok9.com
OK9 desktop website preview
OK9 · Desktop website preview Sports · Live Casino · Slots
Launch Your Own

Start with the Kzing Asia Template.

OK9's website was customized to fit its brand, market and operational needs, using the Kzing Asia Template as its foundation. Explore the template and see how you can launch your own Kzing-powered website.

Explore Template →

The platform behind
the operation

OK9 chose Kzing for its feature-rich backoffice and strong sportsbook foundation — two areas particularly relevant to an operator with Sportsbook at the centre of its business.

01 · BACKOFFICE

Complex operational control

Kzing's feature-rich backoffice gives operators greater control across player management, products, promotions and day-to-day operations.

Explore Backoffice →
02 · SPORTS

A strong sportsbook foundation

Kzing's sports-focused platform experience aligned with OK9's business model and its reliance on Sportsbook as a major revenue contributor.

Explore Kzing Sports →
03 · ENGAGEMENT

KZ Chatroom

Social betting features such as bet-slip sharing and Follow-Bet create additional ways for players to interact with the platform around major sporting events.

Explore KZ Chatroom →
04 · GROWTH

KZ Growth Engine

Promotional tools including Lucky Spin, quests and check-in features give OK9 more ways to activate and re-engage its player base.

Explore Growth Engine →

Sports + Live
drive the business.=

OK9's revenue mix shows a strong concentration in Sportsbook and Live Casino, making product stability, sports functionality and player engagement especially important to its operation.

88% Sports + Live
Sportsbook 46%
Live Casino 42%
Slots 8%
Others 4%

From pre-event baseline
to peak sports demand

FIFA World Cup 2026 created a high-intent sports environment for OK9. Comparing the period before FIFA with the period during the tournament shows significant increases across revenue, active users, retention and average player deposits.

Baseline

Pre-FIFA

Peak Sports Demand

During FIFA

Performance Pre-FIFA During FIFA Change
Revenue Baseline Higher than baseline +80–100%
Monthly Active Users 30,000 45,000 +50%
Retention Rate 31% 38% +22%
Average Deposit / Player Baseline Higher than baseline +21%

Growth percentages are calculated from the supplied pre-FIFA and during-FIFA figures.

What changed when
sports demand accelerated?

The data shows that OK9's FIFA growth was not reflected in revenue alone. Activity, retention and average deposit per player all moved upward during the same period.

01 · ACTIVE USERS

A larger active player base

Monthly active users increased from 30,000 to 45,000, representing 50% growth during the FIFA period.

30K → 45K MAU
02 · RETENTION

More players stayed active

Retention increased from 31% to 38%, a 7 percentage-point increase and approximately 22% relative growth.

31% → 38%
03 · PLAYER VALUE

Higher average deposits

Average deposit per player increased by 21% increase during FIFA.

+21%
04 · SPORTS

A natural growth catalyst

Sportsbook already represented 46% of OK9's revenue mix, giving the operator a strong foundation to capture FIFA-related sports demand.

Sports = 46% of revenue
05 · ENGAGEMENT

Traffic needed an engagement layer

With 2,000+ affiliates already driving traffic, KZ Chatroom and KZ Growth Engine provided additional mechanisms to activate and engage players after acquisition.

Acquire → Engage → Retain
06 · PLATFORM

Infrastructure supported scale

The combination of sportsbook capability, operational control and player engagement tools gave OK9 a broader platform foundation during a high-demand sports period.

Platform + Marketing + Demand
The Transformation

From acquisition capacity
to scalable player growth.

Before Kzing

Strong acquisition,
limited engagement layers.

01 Large affiliate and agent network driving player acquisition
02 Existing player database and dedicated marketing resources
03 Growing sports demand created an opportunity for stronger player activation
Acquisition → Traffic
After Kzing

Acquisition supported by
engagement and retention.

01 Sportsbook infrastructure built to support high-demand sports periods
02 KZ Chatroom and KZ Growth Engine added new player engagement mechanisms
03 Higher activity, retention and average deposits during the FIFA period
Acquire → Engage → Retain

Turning sports demand
into player engagement

The value of the platform extends beyond simply providing sports betting. Kzing gives operators tools across the player journey — from acquisition and activation through engagement and retention.

01 · ACQUIRE

Acquire

Affiliate and agent networks bring players onto the platform.

02 · ACTIVATE

Activate

Sports and Live products create reasons to play and deposit.

03 · ENGAGE

Engage

Chatroom and promotions create additional player interactions.

04 · RETAIN

Retain

Quests, check-ins and recurring promotions encourage continued activity.

The products powering
OK9's core experience

OK9 combined Kzing's platform infrastructure with key products across Sports and Live Casino.

SPORTS

IM Sport

A key sportsbook product aligned with OK9's sports-led revenue structure.

LIVE CASINO

Sexy Live

Supporting OK9's substantial Live Casino revenue contribution.

LIVE CASINO

Dream Gaming

Another key Live Casino product within OK9's gaming ecosystem.

ENGAGEMENT

KZ Growth Engine

Lucky Spin, quests and check-in features give operators additional tools for player engagement.

A platform built to support growth when demand peaks

OK9's FIFA performance highlights the value of combining strong sportsbook infrastructure with tools designed to keep players active throughout the journey. With Sports and Live Casino accounting for 88% of its revenue mix, a reliable product foundation was critical to capturing increased sporting demand.

Kzing's sportsbook capabilities, combined with Chatroom and the KZ Growth Engine, gave OK9 additional ways to turn increased traffic into ongoing player activity. Between the pre-FIFA and during-FIFA periods, OK9 recorded growth across active users, retention, revenue and average deposit per player — showing how platform infrastructure and engagement tools can work together during a high-demand market opportunity.

+50% Monthly active users increased from 30,000 to 45,000 during FIFA.

Your next growth story
could start here

Whether you're launching a new iGaming business, looking for a stronger platform, or considering moving your existing operation to Kzing, explore how our white label solutions, products and market expertise can support your business.